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BuildingsSetting up a door and pairing an intercom panel

A door in Veni represents a controllable entry point: a main lobby, garage gate, side entrance, or amenity room. Each door can be opened from the reside...

2 min read Getting startedAdding your first building

A building holds all the doors, residents, staff, and activity for one property. Once it exists you can start adding doors, inviting residents, and goin...

2 min read Front deskRunning the front desk: shifts, visitors, and key handoffs

The front desk in Veni is a tablet station for buildings in front-desk mode. The building has one shared desk account (a single sign-in the tablet stays...

7 min read Getting startedGetting started with Veni

Veni is a building access control platform for property managers. This guide walks you through the first steps from a fresh account to a building where...

2 min read Guest passesIssuing a guest pass and how QR redemption works

A guest pass gives a visitor temporary access to one or more doors without needing a Veni account. The pass is a QR code the visitor presents at the pan...

2 min read ResidentsInviting residents: one at a time or in bulk

You can add residents individually or import a whole building at once. Either way, each resident receives an email or SMS to set up their Veni app and s...

2 min read Getting startedInviting your team: staff, supers, and front desk

The People & Access page (/access) is the single place to invite and manage every person in your organization: portal staff, building supers, front desk...

3 min read PackagesLogging and notifying residents about packages

The Package Room tab gives property managers a building-wide view of every package waiting for pickup; aging, carrier, location, and exceptions. Package...

3 min read Getting startedReading your dashboard and Daily Briefing

The Dashboard is the first thing you see when you sign in to the management portal. It pulls together everything happening across your portfolio so you...

2 min read Getting startedOrganizations, portfolios, and switching buildings

Veni is organized around organizations. An organization holds a set of buildings, the people who manage them, and one billing relationship. If you manag...

1 min read BuildingsIntercom mode vs front desk mode

Every building in Veni runs in one of two modes. The mode decides how visitors get in and which tools appear for that building. You can see each buildin...

1 min read ResidentsTracking resident app adoption

Getting residents onto the Veni app is what makes doors, guest passes, and package notifications work. The building Overview shows exactly how adoption...

1 min read BuildingsAdding and managing secondary doors

Most buildings have more than one way in. Alongside the front door, Veni lets front-desk buildings add secondary doors (a delivery entrance, a loading d...

1 min read BuildingsPosting building announcements to residents

Announcements let you post a message to everyone in a building at once: a water shutoff, a package-room closure, a holiday reminder. Residents see it as...

1 min read BuildingsPrinting QR decals for the lobby and doors

Every Veni building can print a QR decal for its entrance. A visitor scans it with their phone camera to call a resident; or, at a secondary door, to ca...

1 min read BuildingsConfiguring a building's settings

Building Settings is where you configure everything specific to one building: its name and location, how visitors enter, and (in front desk mode) the de...

2 min read ResidentsBulk-adding residents from a spreadsheet, CSV, or photo

When you're onboarding a whole building at once, Bulk Add turns a rent roll (or even a photo of the buzzer panel) into resident invites in three steps....

1 min read ResidentsEnding, moving, and reviewing a tenancy

A building's Residents tab lists every unit and who lives there. Beyond inviting people, it's where you handle move-outs, transfers, and a look at any r...

1 min read ResidentsManaging units and vacancies

In Veni, residents live in units. Keeping your unit list accurate keeps occupancy numbers right and gives every resident a place to attach to.

1 min read Guest passesIssuing a management key

Residents issue their own guest passes from the Veni app. As a manager you can also issue access yourself (a management key) for a cleaning crew, an app...

1 min read Guest passesVendor visits: compliance forms and ID at the desk

A vendor visit is a guest pass with paperwork attached. When a contractor, mover, or service company arrives, Veni can require a signed compliance form...

1 min read Guest passesTracking, revoking, and expiring guest passes

The Guest Passes tab is the full record of who has access to a building; passes residents issued themselves and management keys you issued. It's where y...

1 min read Front deskReviewing front-desk coverage and scorecards

The Front Desk tab turns everything your front desk does into a picture of how the desk is running; who's on now, where coverage gaps were, and how the...

1 min read Front deskSetting up desk sign-in and the on-duty roster

Before anyone can work a shift, two things need to be in place: a way for the desk tablet to sign in, and their name on the building's roster. Both live...

1 min read Front deskVisitor ID checks and VeniAI call notes

Two of the most useful desk settings live under Building Settings → Front desk & VeniAI: whether the front desk checks a visitor's ID, and whether Veni...

2 min read PackagesCustomizing package note tags

When the front desk logs a delivery, they tag it with a few quick chips instead of typing a description. You control what those chips say per building,...

1 min read PackagesHandling package exceptions: moved-out and duplicates

Most packages move through the desk cleanly: logged, resident notified, picked up. The Package Room flags the two cases that don't so they don't sit for...

1 min read MaintenanceHow a maintenance request flows from report to resolution

Veni's maintenance is a dispatch system that connects a resident who reports a problem with the superintendent who fixes it, and keeps you in the loop t...

1 min read MaintenanceAssigning and reassigning maintenance requests

New maintenance requests land in Needs routing and wait there until a superintendent is assigned. Getting them to the right person quickly is the heart...

1 min read MaintenanceAdding supers and setting routing rules

Maintenance runs on two things you configure: the superintendents who do the work, and the routing rules that decide who a new request goes to. Set both...

1 min read Security & privacyHow Veni keeps building data secure

Veni holds sensitive information; resident contact details, access codes, ID-check records, call notes. Here's what the platform does to protect it, in...

2 min read Security & privacyAccess roles and permissions

Veni gives each person exactly the access they need and nothing more. Two things decide what someone can do: their role, and the per-section reach their...

1 min read Security & privacyID checks: what Veni records and what it never keeps

When a building checks visitor IDs at the desk, the most important thing to know is what Veni does not keep: there is no photograph of anyone's ID anywh...

2 min read Security & privacyControlling what staff and the front desk can see

Being able to *use* a section isn't the same as being able to see *who* a resident is. Veni separates the two: reach controls what a role can do, and vi...

1 min read TroubleshootingA door won't open: checking opener health

If residents or the desk can't get a door open, the fastest way to find out why is to test the opener and read its health, right from the portal.

1 min read TroubleshootingA resident didn't get their invite

If a resident says they never got their Veni invite, you can see the invite's status and resend it in a few clicks. Invites go out by email or SMS, so t...

1 min read TroubleshootingMissed intercom calls and no-answer at the desk

When visitors say no one answered (at a resident's phone or at the front desk) Veni records it, so you can see the pattern and fix the cause rather than...

1 min read TroubleshootingWhy a feature is greyed out: plans and permissions

If a tab is missing, a button is disabled, or a page says a feature "isn't in your plan," it's almost always one of two things: your plan doesn't includ...

1 min read Getting startedManaging people and access

The People & Access page is where you invite, manage, and remove everyone connected to your organization: residents, building supers, front desk, and or...

2 min read Getting startedSetting up portfolio alerts

Alerts tune which portfolio events surface on your dashboard so you only hear what actually needs attention. Every built-in detector is a rule you can t...

2 min read Getting startedAnatomy of an alert rule

Every alert rule on the Alerts page is a single card with the same layout, whichever domain it belongs to. Once you know how to read one card, you know...

2 min read Getting startedBilling, plans, and invoice history

The Billing tab in Settings shows your organization's plan, current charges, payment method, and invoice history. It's visible only to organization admi...

2 min read Getting startedChoosing your notification preferences

The Notifications tab in Settings lets you choose which events send you an in-app notification. Open Settings, then select the Notifications tab.

1 min read Security & privacyHOA governance: access investigations

Access investigations is a governance surface that only appears for organizations running in HOA mode. It's described on the page itself as "the only pa...

2 min read BuildingsConnecting a door opener or smart relay

From a building's Doors section, open the front door card or a secondary door card and click Edit (or Configure front door / Add secondary door if none...

2 min read BuildingsSoft keys and building access codes

A soft key is a time-bounded code that lets someone open a door without ringing a tenant or the front desk. It is meant for cleaners, delivery services,...

2 min read BuildingsThe building Activity feed and entry log

The Activity tab shows a single reverse-chronological feed of everything that happened at a building, grouped under day headers ("Today," "Yesterday," t...

2 min read ResidentsThe resident profile and entry history

From a building's Residents tab, click any occupied unit row to open that resident's profile in a modal. Vacant units and pending invitations are not cl...

2 min read ResidentsWhat residents see: previewing the resident home

Open a building's Settings tab and find Photo & resident preview under the general settings group. It shows a small thumbnail of the current photo (or a...

2 min read Security & privacyAccess modes: owner-operator, property-managed, and HOA

Open Settings, then the Access control tab. A banner at the top names your organization's management mode and states its default ceiling. There are two...

2 min read Guest passesRecurring and scheduled guest passes

When you issue a key from the Guest Passes tab, the Issue access key modal asks how long it should stay valid. The Validity control gives you two modes:

2 min read Guest passesSetting up the vendor compliance form

Go to the building's Settings tab and find Key exchange & vendor compliance. The Vendor compliance form row has its own toggle, separate from key exchan...

2 min read Front deskKey exchange: releasing and returning keys

In the building's Settings tab, under Key exchange & vendor compliance, the Key exchange row has a toggle labeled "Residents authorize key hand-off." Tu...

2 min read Front deskReading front-desk outcomes: calls, visitors, keys, packages

On the Front Desk tab, below the coverage strip, the "This week, by outcome" section shows four cards summarizing the last seven days: Calls, Visitors a...

2 min read Front deskAnswering intercom calls at the desk

When a visitor buzzes, the desk tablet rings and shows the caller's name and unit with Accept and Reject actions. Accepting connects the call; rejecting...

2 min read Front deskLogging a walk-in visitor

A walk-in is a visitor who shows up at the door without a guest pass, no QR code, no access code, nothing issued in advance. Instead of turning them awa...

2 min read PackagesPackage Room metrics and exports

The Package Room tab opens with four stat cards that give you a snapshot of the room at a glance:

2 min read PackagesScanning packages on the go

Veni's phone scanner is a separate mode from the front-desk tablet: it runs on a personal phone with the rear camera, so packages can be logged anywhere...

2 min read MaintenanceHow residents report a maintenance issue

Residents report issues from the Maintenance tab in the resident app, using the Report an issue button. This only appears for a resident whose building...

2 min read MaintenanceInside a maintenance request: thread, photos, and actions

Click any row in the building's Maintenance tab to open its detail view. The header shows the request title, unit, reporter, and category, along with a...

2 min read MaintenanceA superintendent's workflow: accept, work, resolve

A superintendent toggles On duty / Off duty per building from the Maintenance tab in the resident app. While off duty, a subtitle reminds them "Off duty...

2 min read TroubleshootingA resident can't open the door

Before anything else, confirm the door itself is working. On the building's Overview tab, the Doors healthy stat tile counts how many enabled openers re...

1 min read TroubleshootingA resident didn't get a package notification

Every time a package is logged at the desk, Veni automatically sends the resident a message describing what arrived, its size or handling tags if any we...

2 min read

What's new

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