Tracking resident app adoption

Getting residents onto the Veni app is what makes doors, guest passes, and package notifications work. The building Overview shows exactly how adoption is going and gives you a one-click way to chase the stragglers.

The "Residents on Veni" adoption card on a building's Overview

The "Residents on Veni" card

This card breaks your residents into four groups:

• Active in last 30 days: using the app.
• Signed up, not recently seen: accepted but quiet.
• Invite pending: invited, hasn't accepted.
• Never signed in: no account yet.

Two actions sit right on the card: Resend {N} pending re-sends every outstanding invite for the building, and Invite a resident opens the invite form.

Adoption elsewhere in the portal

• The Dashboard's Occupancy lane surfaces pending invites and possibly-vacant units across the whole portfolio.
• In People & Access, each resident carries a quick status: Active (seen within 14 days), Quiet (no activity for longer), or No phone (no mobile number on file, which limits SMS reminders).