Know before you click

Most of Veni is safe to explore. These ten things are the ones that catch people out, because a button does less than its name suggests, does more than it seems to, or cannot be undone. Read them once before you manage a real building.

1. Approving a pass does not open the door

At the front desk, approving a guest pass records the arrival under the person on duty and counts one use of the pass. It does not unlock anything. The desk lets the visitor in the way it always has, or uses Doors on the Now screen, which is the one place that releases a door.

2. Revealing a hidden identity is logged, and exports are too

Depending on the building's access mode, some Activity records show a pseudonym instead of a name. You can reveal one record's identity, but you must write a reason first. Your name and the reason are logged permanently, and the residents of that unit are told it happened.

Export CSV on the Activity tab is logged as well, and it only appears when your visibility is Identified.

3. The front desk never sees residents' emails or phone numbers

The tablet shows a resident's name and unit, nothing more. Desk staff reach residents with the call and message buttons inside Veni, so they never need a resident's contact details. Please do not pass them along.

4. Switching a building to front desk mode changes the resident app

In front desk mode the resident's home screen swaps Slide to open door for Slide to call front desk, and guest passes are scanned at the desk instead of at the door panel. Residents will notice, so tell them before you change the mode. You set it under Building Settings, Entry mode.

5. Moving a resident can leave two people in one unit

Move unit keeps the resident's account and app and puts them on the new unit from then on. Their past entries stay recorded under the old unit. It does not end the tenancy of anyone already in the destination unit. If the previous resident has moved out, end their tenancy first. Otherwise both stay on the unit.

6. Ending a tenancy does not cancel the passes the resident issued

Ending a tenancy closes the resident's record on the unit. Guest passes they issued earlier are not touched: they keep working until they expire, run out of uses, or are revoked. After a move-out, open Guest Passes for the building, look at that unit's passes, and revoke any that should not outlive the resident.

7. Only one shift is open per building

Starting a shift on the front desk tablet closes whichever shift was open before it. If two people start shifts, everything after the second start is attributed to the second person. Hand over properly: end your shift, with a handoff note, before the next person starts theirs.

8. Changing the desk passphrase signs the tablet out

On a building that uses the shared desk sign-in, rotating the passphrase signs the tablet out straight away. The new passphrase is shown once, on the front desk sign-in card, so copy it before you leave the page and have someone enter it at the desk.

9. A revoked pass cannot be restored

Revoking a pass takes effect at once and cannot be undone. If access should come back, issue a new pass. When a pass has a key out with a guest, the resident cannot revoke it until the desk marks the key returned.

10. Deleting a building deletes its history

Deleting a building permanently removes its doors, passes, packages, and activity. Deleting the organization removes every building and member as well, and it also cancels billing immediately. Both ask you to confirm, and neither can be reversed.