This page is for residents who use the Veni Resident app for iOS or Android. You can delete your account yourself in the app at any time, or email us and we will do it for you.
Delete your account in the app
- Open the Veni Resident app and sign in.
- Tap Profile.
- Tap Delete account, then confirm.
Deletion happens straight away and cannot be undone. You are signed out, and your building's manager would need to invite you again to restore access.
Or ask us by email
If you can't open the app, email support@helloveni.com and we will delete your account for you. So we can find it, send the request from the email address you sign in with, or tell us the phone number you sign in with and the name of your building.
If you also have staff access to a building, as a manager or at the front desk, your account can't be deleted from the app. Email us and we will take care of it.
What gets deleted
- Your sign-in identity, so the account can never be signed in to again.
- Your name, email address, and phone number.
- Your phone's push notification registrations, so Veni stops ringing your phone.
- Any guest passes you issued that are still active. They stop working immediately.
- Any blocks between you and other residents.
What is kept, and for how long
- Building entry and audit records, such as door openings and guest pass use, stay with your building in a form no longer linked to your identity. They are kept longer than anything else, because they exist so a building can answer security questions after the fact.
- Photos, including still images from door calls and photos attached to community posts or maintenance requests, are deleted at the end of your building's retention window, typically 30, 60, or 90 days, file and record both.
- Community messages you already sent are not removed by deleting your account, and still show the name and unit you posted them under. Email us to have specific messages deleted.
- Maintenance requests you submitted stay on your building's record of repairs.
- Your unit stays on your building's roster, so your manager can invite you again.
Delete some data but keep your account
You can correct your name and contact details in the app under Profile. To have something specific deleted without deleting your account, such as a message or a photo, email support@helloveni.com.
The privacy policy covers everything Veni collects and how long each kind of record is kept.